What is your uptime guarantee?

 

We guarantee an uptime of 99.5% per our SLA, if the server up time guarantee is not met, we will refund you a portion of your monthly hosting fees. The total refund is up to 50% of your monthly hosting fees.  The refund will be calculated after being notified from you, we will confirm and start a down time report. The refund must be requested in the month that the server was unavailable.

 Please see the SLA @ http://cfdynamics.com/pdfs/HSLA.pdf  for further details,


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