If you have forgotten your user name and password, and have misplaced your sign-up letter with this information, please do the following to receive a copy. You may either send an e-mail to us requesting that the user name and password be sent. You may also call us at (972) 294-3862, or toll-free at 866-233-9626 and request that a copy of the sign-up letter be resent to you.
For the security of the accounts we ask that if you are e-mailing your requests, the e-mail address be sent from the e-mail address of the account holder. Also, if you plan on making a phone request, our representatives will need to have you verify account information before we send out any information regarding your user name and password.