When a red ‘X’ is displayed in place of your images that means that the web browser could not locate the image. This is also known as a ‘broken image’. There can be several reasons for this, and following are a few steps to consider when resolving this problem:
- Right click on the image and select properties. This will display where the web browser is looking for the image. You want to verify that this image is in the correct location.
- Files and URL’s with spaces is not a very good idea, so remove those if you’re having trouble.
- In a UNIX type environment names are case sensitive so you will want to make sure that your code and the file name case match exactly.
- When your site is set up and you are using the temporary URL provided with your sign up letter you may find that images are broken when your code is using a relative path. If your image tags don’t include your full web site address then this is probably the case and should work just fine when you use your own URL and not the temporary one.
In the event that you’ve tried these tips and you are still seeing broken images please send a URL with the broken images and a sample of your code to our support team and they will be able to give you some additional tips to fix this problem.