Please follow the step by step below. 1. log into the client area dashboard and scroll down until you see 'My Services'. Then click on the current hosting account type (i.e. LegacyCF or Sidekick11) then click your domain name then click 'control panel' under the header 'service details' 2. From the control panel, click the 'website' icon then click the domain name.' 3. Click the SSL tab which you will see toward the middle of the web page on the right. 4. Click on 'New Certificate' then click 'generate CSR now'. Fill out the form. Organization is company name, organizational unit is ALWAYS 'web services'. 5. Once the CSR is generated, copy the entire contents of the CSR and go back to the client dashboard area. 6. Mouse over the far left side menu 'services', then click on 'ssl cert' or 'ssl basic' or whichever you purchased, then click the domain name next to the one that shows 'Pending'. 7 click 'certificate setup' 8. paste the CSR in the space provided 9. under 'select server software' select 'other' 10 click 'submit' 11. Select the email address to send the approval email to or select the validation option of DNS validation or website/browser validation then click 'continue'. Make sure you have access to that email address. 12. The email address you selected will receive an approval email, follow the instructions in that email. 13. Once that's done the SSL certificate will be issued. This can take anywhere from 10 minutes to a few days depending on the verification process our SSL provider goes through. 14. Once you receive the certificate follow steps 1 through 3. 15. Click 'Apply signed certificate' then paste the certificate in the box next to 'pasted text' then click the 'install now' button.