1. Remote desktop into your server. 2. Open IIS (click on the windows icon in the bottom left and scrool down and click (administrator tools) then click 'Internet Information Services')and click on the server name from the left side window. 3. Double click the 'Server Certificates' Icon under IIS in the middle window. 4. Click 'create certificate request' in the right window and fill out the form and click 'next'. Organization is company name, organizational unit is ALWAYS 'web services'. 5. The ONLY thing that needs to be changed in this window is the 'bit length'. Change it in the drop down to 2048 and click 'next'. 6. Click the '...' button to the right and browse to the 'D:\SSL' folder or where ever the 'SSL' folder is located. 7. In the 'file name' section, type in the domain name and expiration year followed by .csr and click 'open' (ex. www.domain.com2017.csr). 8. Click the 'finish' button. 9. Once the CSR is generated, open 'file explorer' then double click the new CSR file you just generated and copy the content of the CSR and go back to the client dashboard in a browser (log into cfdynamics.com). 10. Click the tab named 'ssl cert' under 'Services' from the left side menu (shows a list of icons, to view just mouse over them) then click the domain name next to the one that shows 'Pending'. 11. Click 'Certificate Setup' 12. Paste the CSR in the box for CSR 13. In the web server drop down box, select 'other'. 14. Make sure you add something in the 'job title' box (if available) as well as the complete phone number (i.e. 01-555-5555 and not just 555-5555) 15. Click 'continue' 16. Select the email address to send the approval email to then click 'continue'. Make sure you have access to that email address. 17. The email address you selected will receive an approval email, follow the instructions in that email. 18. Once that's done the SSL certificate will be issued. This can take anywhere from 10 minutes to a few days depending on the verification process our SSL provider goes through. 19. Once you receive the SSL certificate, usually it's in a .zip file, FTP the file up to the server into the 'SSL' folder and unzip it. 20. Open IIS (from step 2) and click on the server name in the left section of IIS 21. In the middle section, scroll and find the icon for 'ssl certificate' and double click it 22. In the far right section of IIS toward the top click 'complete certificate request' 23. Follow the prompts and browse to the domain specific certificate you just unzipped under the section 'file name containing the certification authority's response' and in the 'friendly name' section just type in the domain name (eg. www.mywebsite.com) and click 'OK'. Once the certificate has been imported you'll see it in the middle section of IIS. 24. To attach it to the domain, click the arrow next to 'sites' in the left section of IIS under the server name and right click on the website and click 'edit bindings' NOTE: If you are replacing an existing certificate skip step 25 and do the following: click the 'https' binding that has the domain name and port 443 and the IP address then click the 'Edit' button to the right. Under the section labled 'SSL certificate' click the drop down window and select the new certificate and click 'OK' then click 'OK' again. Do this if you have more than one HTTPS binding. 25. Click to highlight the 'https' binding and click the 'edit' button and under the 'ssl certificate' section, select the new certificate. If you're not sure which one or have multiple ones listed click the 'view' button and it will show you the expiration date of that selected certificate. Find the new one and click 'ok' . If this is a new certificate for a site you will need to create the 'https' binding by clicking the 'add' buttong and switching the 'type' to https' and entering the website name in the 'host name' section' and then select the certificate